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Disclaimer
Terms of use of this website
This is a web site operated by Caltex Petroleum Distributors Pty Ltd (ABN 85 005 632 860) for and on behalf of itself and its related bodies corporate (collectively referred to as "Caltex Petroleum Distributors Pty Ltd Australia") under the domain name www.petro.com.au |
Your access to this web site is subject to the terms and conditions set out in this section and elsewhere on this web site (as amended from time to time) ("Terms of Use"). Your access to and/or use of this web site constitutes your agreement to the Terms of Use.
The Terms of Use shall be governed by and construed in accordance with the laws in force in the State of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that State.
Caltex Petroleum Distributors Pty Ltd Australia reserves its right to amend the Terms of Use from time to time. Any such amendments shall become effective upon their publication on this web site. Since you are bound by these Terms of Use, we recommend that you regularly refer to them. | |
Copyright
Caltex Petroleum Distributors Pty Ltd Australia owns the copyright in material on this web site, unless otherwise stated. The material may be viewed for your personal use only.
Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) (or any other applicable legislation throughout the world), or as otherwise provided below, you must not reproduce, adapt, distribute, store in a retrieval system, transmit, print, publish or commercialise or otherwise appropriate any part of any material on this web site, without the prior written consent of the copyright holder(s).
If you have any queries, you should contact us. |
Disclaimer
The information contained in this site, including publications, provides a general guide only. By accessing this site you agree that the information contained in it cannot be relied on as a substitute for appropriate specialised advice tailored to your circumstances. In some cases, material on this web site may incorporate or be based on views of, or information provided by, third parties. To the extent permitted by law, Caltex Petroleum Distributors Pty Ltd Australia does not warrant the accuracy, reliability or completeness of information shown in or omitted from this site. We have taken reasonable care in producing and collating this information but changes may occur at any time that impact on the accuracy or completeness of the information.
The material on this web site changes from time to time without notice. While we endeavour to keep the material on this web site up to date, there may be delays, errors or omissions in doing so. We are not liable to any user of this web site for any such delays, errors or omissions.
To the extent permitted by law, Caltex Petroleum Distributors Pty Ltd Australia makes no warranties or representations about the material on this web site. Without limitation, and to the extent permitted by applicable law, we make no warranties or representations:
as to your access to, or any consequence of your access to, this web site; as to the quality, accuracy, merchantability or fitness for purpose of the material on this web site; or that material on this web site is free from computer viruses or other defects. Caltex Petroleum Distributors Pty Ltd Australia will not under any circumstances be liable for any direct, indirect or consequential damages arising in any way out of your use of this site. Where we cannot exclude liability, to the maximum extent permitted by law, our liability will be limited to resupply of the relevant service, goods or equivalent goods, the cost of resupplying the service, goods or equivalent goods or, in the case of goods, the cost of repairing the goods, at our option.
Under no circumstance will Caltex Petroleum Distributors Pty Ltd Australia be liable for any loss or damage, howsoever caused, resulting from your use of or access to, or inability to use or access, this web site. |
Links to third party sites
This web site contains hyperlinks and other pointers to web sites operated by third parties ("Linked Sites").
Those links are provided for convenience only. Caltex Petroleum Distributors Pty Ltd Australia does not control the Linked Sites, and is not responsible for the contents of those Linked Sites.
Links to Linked Sites shall not be construed as any endorsement, approval or recommendation by Caltex Petroleum Distributors Pty Ltd Australia of those Linked Sites or the owners/operators of those Linked Sites, or of any information, products or services referred to in the Linked Sites.
Caltex Petroleum Distributors Pty Ltd Australia makes no warranties or representations, and takes no responsibility, in relation to the contents or operation of the Linked Sites. Without limitation, and to the extent permitted by applicable law, we make no warranties or representations:
as to your access to, or any consequence of your access to, the Linked Sites; regarding the accuracy, completeness, reliability or any other aspect of any material on any Linked Site; or that material on the Linked Sites does not infringe any intellectual property rights of any person. Caltex Petroleum Distributors Pty Ltd Australia does not and must not be taken to, authorise any infringement of intellectual property rights by providing links to the Linked Sites.
Under no circumstance will Caltex Petroleum Distributors Pty Ltd Australia be liable for any loss or damage, howsoever caused, resulting from your use of or access to, or inability to use or access, the Linked Sites.
Caltex Petroleum Distributors Pty Ltd Australia will not be responsible to you for any representation or offer made by the owner or operator through the Linked Sites, and/or for the delivery of the quality of any goods or services you may have agreed to purchase from any Linked Site. |
| Caltex Petroleum Distributors Pty Ltd Australia's Website Privacy Statement |
| Commitment to Privacy and Responsible Use of Information |
| At Caltex Petroleum Distributors Pty Ltd Australia we are committed to safeguarding your privacy online. We understand that as a user using the Caltex Petroleum Distributors Pty Ltd Australia website how important the privacy of your personal information is to you. Caltex Petroleum Distributors Pty Ltd Australia's policy for dealing with any personal information that you might disclose to us whilst visiting this web site is explained below. However, if you have any questions relating to this privacy statement, please do no hesitate to email us. |
| The Information We Collect |
You can visit this web site without telling us who you are or revealing any information about yourself.
For each visitor to this website our webserver collects the following types of information for statistical purposes: |
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the number of users and new users who visit the website; |
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the date and time of the visits; |
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traffic patterns (for example, the number of pages viewed, areas of the website visited, and visiting patterns in aggregate) |
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This site recognises the home server (or domain names) of visitors, but not the identification of individual visitors. |
Individually identifiable email addresses are not captured or stored for future use, unless you provide them by posting a message to Caltex Petroleum Distributors Pty Ltd Australia.
Data on visitors' home server may be aggregated for internal review and then discarded. |
When You Provide Information To Us
It is the policy of Caltex Petroleum Distributors Pty Ltd Australia not to disclose, sell, trade, rent or pass on to third parties any personal information that you have provided to us unless we have your express consent to do so.
In some instances Caltex Petroleum Distributors Pty Ltd Australia may run, or use an advertising agency to run, competitions or promotions on the web site. These agencies may request your name and e-mail address where it is necessary to confirm your eligibility and fulfil the requirements in regard to lottery and gaming laws and regulations. The agencies are bound under agreement with Caltex Petroleum Distributors Pty Ltd Australia to return all records of this information to us. Caltex Petroleum Distributors Pty Ltd Australia will retain ownership of this information. We will not use your personal information for any purpose which is not related to the products or services we provide to you or for any purpose you would not reasonably expect us to use the information. We will not sell or disclose your information to any individual or entity outside Caltex Petroleum Distributors Pty Ltd Australia, for marketing purposes. |
Cookies
To collect accurate information about usage of this web site, and to provide you with a range of website features, Caltex Petroleum Distributors Pty Ltd Australia may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. These cookies do not contain any personally identifying information. They are used to develop the design and layout of the website, improve applications and measure the effectiveness of our marketing activities.
To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data on the Caltex Petroleum Distributors Pty Ltd Australia website within the cookies. These cookies do not capture any personally identifying information from our website. They are used to evaluate and measure the effectiveness of our marketing activities. |
The Circumstances When We Will Disclose Information About You
Caltex Petroleum Distributors Pty Ltd Australia will disclose information where we are required by law or where the interests of Caltex Petroleum Distributors Pty Ltd Australia require disclosure. |
Email Addresses
If you are a registered business customer for one of our online services, we may use your email address to advise you of any upgrades or changes to these services. As a registered user we may also use your email address to send out regular communications.
It is our policy to only continue to email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you an option of 'opting out' or not receiving further communications of this nature. |
| Generally |
| Please note that this statement may change from time to time without notice. |
| Who are we and what is our business? |
| Caltex Petroleum Distributors Pty Ltd is a group of regionally based distributors wholly owned by Caltex Australia Petroleum Pty Ltd. We offer value to our customers through a network of conveniently located, safe and clean retail and wholesale outlets. This offer entails a range of high quality fuels, lubricating oils and "convenience" based products to the general public. |
| Compliance with the National Privacy Principles |
The privacy Act 1988, as amended ("Privacy Act") sets out the National Privacy Principles ("NPPS") with which most organisations
such as Caltex Petroleum Distributors Pty Ltd must comply. The NPPs impose a number of obligations on Caltex Petroleum
Distributors Pty Ltd relating to: |
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collection; |
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use and disclosure; |
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data quality and security; |
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storage; |
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openness; |
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individual access and correction; and |
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the international or transborder data flows, of personal information |
The Australian Privacy Commissioner's website contains the full text of the NPPs at http://www.privacy.gov.au/publications/npps01.html. This site also contains general information about privacy protection in Australia.
Caltex Petroleum Distributors Pty Ltd is bound by the NPPs |
| What is the purpose of this policy? |
This policy addresses personal privacy matters. Its purpose is to explain, in general terms, what sort of personal information Caltex Petroleum Distributors Pty Ltd holds and why we hold it, and how Caltex Petroleum Distributors Pty Ltd collects, uses and discloses that information. In this policy, where we refer to "you" or "your", we are referring specifically to natural persons as opposed to other entities such as partnerships, trusts and companies.
Caltex Petroleum Distributors Pty Ltd is committed to safeguarding the privacy of any personal information individuals are required, or may choose, to give to us. This policy represents Caltex Petroleum Distributors Pty Ltd's position on the management of personal information. It also reflects the requirements of the Privacy Act and has been prepared with the assistance of publications issued by the Office of the Federal Privacy Commissioner. |
| How does Caltex Petroleum Distributors Pty Ltd collect personal information? |
The main way in which Caltex Petroleum Distributors Pty Ltd may collect personal information from you is through hardcopy forms or through forms provided on Caltex Petroleum Distributors Pty Ltd's internet (for external users) and intranet (for employees) website pages.
Caltex Petroleum Distributors Pty Ltd will only ask for the personal information it reasonably requires to do business with you. Caltex Petroleum Distributors Pty Ltd will not collect non-publicly available personal information about you without your consent and will not buy, rent or otherwise acquire information about you from third parties (such as marketing agencies) without your prior express consent.
This means that most personal information supplied to Caltex Petroleum Distributors Pty Ltd will be voluntarily provided by you. |
At or before the time Caltex Petroleum Distributors Pty Ltd collects your personal information, Caltex Petroleum Distributors
Pty Ltd will give you notice as follows: |
a) In the employment context:
(i) Pre-employment: |
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Application forms - name, addresses, telephone numbers; |
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Resume details - which will usually include details such as an individual's name, address, telephone numbers, academic qualifications, employment history, and referees; |
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Reference checking; |
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Pre-employment medical (with the prospective employee's consent); |
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Psychological and drug testing; and |
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Criminal record checks. |
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| (ii) Employment |
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Employment application forms; |
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Personal details including name and address and telephone numbers; |
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Bank account details (for salary/wages); and |
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Tax file number details (for salary and superannuation). |
b) Commercial customers and franchisees
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Personal details - including names, addresses, telephone numbers; |
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Financial details including banking details - for payments (where applicable); and |
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Trade reference and credit checks. |
c) StarCard Customers
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Application forms - information including but not limited to names, addresses, telephone numbers and employment details; |
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Financial details including bank account details; and |
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Trade reference and credit checks. |
d) Customers generally
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Monitoring interaction with third parties such as at call centres - Customers' and employees' conversations at call centres may be monitored and recorded for customer service purposes. Callers will be notified if such monitoring is occurring. |
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Competitions and contests - Caltex Petroleum Distributors Pty Ltd may use the personal information collected from competitions and contests (for example, the contestant's name and address) to market certain of its products to the contestants. Where Caltex Petroleum Distributors Pty Ltd intends to do this, it will advise the contestant of this in the competition's terms and conditions |
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Trade reference and credit checks. |
| An overview of how Caltex Petroleum Distributors Pty Ltd uses and discloses personal information |
Subject to the exceptions set out in the NPPs (for example, the disclosure of personal information when allowed or required by law),
Caltex Petroleum Distributors Pty Ltd will only use and/or disclose your personal information for: |
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the primary purpose for which it is collected; or |
| b) |
a related purpose, where you would reasonably expect that it be used and/or disclosed without your further consent. |
Will Caltex Petroleum Distributors Pty Ltd send you marketing material in the mail and email and what can you do to stop that?
A related purpose for which Caltex Petroleum Distributors Pty Ltd collects personal information may be marketing. However, if this is not the case, Caltex Petroleum Distributors Pty Ltd is entitled to send marketing material to you provided you have consented to receiving marketing material or it gives you a chance to stop or "opt-out" of receiving this material.
Caltex Petroleum Distributors Pty Ltd will set out in all its standard marketing material details of simple steps that you can take to stop receiving marketing material.
Caltex Petroleum Distributors Pty Ltd will not charge you any additional cost or in any way disadvantage you if you choose to opt out of receiving marketing material. Caltex Petroleum Distributors Pty Ltd will not disclose your personal information to a third party for marketing purposes unless Caltex Petroleum Distributors Pty Ltd has obtained your express consent or you have "opted-in", that is, you have expressly agreed to your personal information being disclosed to a third party. |
| When does Caltex Petroleum Distributors Pty Ltd share information? |
| Caltex Petroleum Distributors Pty Ltd generally will only disclose personal information to third parties without your express consent if that disclosure is necessary for the purpose(s) for which that information was collected. Where Caltex Petroleum Distributors Pty Ltd discloses information to third parties, it ensures that these third parties undertake to comply with the NPP's. Set out below are some examples of where it is necessary for Caltex Petroleum Distributors Pty Ltd to disclose personal information to third parties: |
a) In the employment context:
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Superannuation plan administration arrangements - Caltex Petroleum Distributors Pty Ltd provides employees' personal details (including, but not limited to, employees' names, addresses, tax file numbers, dependents, salaries) to the external administrator of the superannuation plan which is responsible for the day-to-day administration of plan business. |
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Insurance arrangements - Caltex Petroleum Distributors Pty Ltd advises disability and death insurers of employees' personal details (including, but not limited to, employees' names, addresses, medical reports) to enable those insurers to properly process disability and death claims |
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Recruitment systems - Caltex Petroleum Distributors Pty Ltd requires prospective employees to complete documentation and submit to pre-employment checks, including completing application forms, reference checking, pre-employment medicals, psychological and drug testing and criminal record checks which involves disclosure of personal information to various third parties. |
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Video monitoring - External security advisers/contractors may view security tapes that have been recorded in the workplace. |
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Medical - Caltex Petroleum Distributors Pty Ltd may, with the employee's consent, provide the company doctor or any medical specialists retained by Caltex Petroleum Distributors Pty Ltd with employees' medical records for the purposes of their employment with Caltex Petroleum Distributors Pty Ltd. |
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Worker's compensation - Caltex Petroleum Distributors Pty Ltd may disclose employees' records (including the employees' medical records) to its insurers and their agents for the purpose of processing claims. |
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IT arrangements - Caltex Petroleum Distributors Pty Ltd may provide its external IT service providers with an employee's personal details (limited to identifiers such as name, address, date of birth and employee identifier) to assist in ensuring the security of Caltex Petroleum Distributors Pty Ltd's computer network is maintained (see also security measures Caltex Petroleum Distributors Pty Ltd adopts to protect personal information). |
b) Generally and in a commercial context:
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Credit checks on new and existing individual customers - Caltex Petroleum Distributors Pty Ltd may provide necessary personal information to credit reporting agencies to ascertain an individual's financial position if the person is a new or an existing customer. |
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Competitions -In some cases Caltex Petroleum Distributors Pty Ltd uses third parties to run its competitions. In these instances, unless otherwise disclosed to the contestant prior to, or at the time of, entering the competition (normally set out in the competition's terms and conditions), any personal information collected about a contestant will be returned to Caltex Petroleum Distributors Pty Ltd. |
| Security measures Caltex Petroleum Distributors Pty Ltd adopts to protect personal information |
| Caltex Petroleum Distributors Pty Ltd stores personal information in a range of paper-based and electronic forms: |
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Paper Security - Where personal information is stored in physical form, Caltex Petroleum Distributors Pty Ltd will generally adopt the following security measures: |
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locking personal information in cabinets and only giving access to those employees who have a need to use it; and |
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using other access control measures such as keyed access, security alarms and surveillance cameras to deter and detect unauthorised access. |
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Computer and Network Security - Caltex Petroleum Distributors Pty Ltd adopts a number of security measures to protect information from unauthorised access to its computer systems which include: |
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access control for authorised users such as user passwords and screen saver passwords; |
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limiting access to shared network drives to authorised staff; |
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virus checking; |
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specialised IT support to deal with security risk. |
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Communications Security - Transmission of personal information may involve insecure telecommunications lines. Security of this personal information is enhanced by: |
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checking facsimile numbers before sending personal information, and confirming receipt; |
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PIN numbers and passwords required for some telephone and internet transmissions; |
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checking identity before giving out any personal information; and |
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encryption of data for high risk transmissions |
| Personal information in Caltex Petroleum Distributors Pty Ltd's possession may be retained in archival storage. Generally Caltex Petroleum Distributors Pty Ltd will destroy personal information after a period of seven (7) years following its collection or an employee's separation from Caltex Petroleum Distributors Pty Ltd unless it is required, or may be required, to be kept for a longer period because of the purpose(s) for which it was originally collected. |
Access to your personal information held by Caltex Petroleum Distributors Pty Ltd
If you want access to your personal information held by Caltex Petroleum Distributors Pty Ltd, you should put your request in writing and clearly identify the personal information you seek access to. This is important to ensure that the information can be retrieved quickly and cheaply. All requests for access must be addressed to The Privacy Compliance Officer (see contact details below). |
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| Depending on the circumstances, Caltex Petroleum Distributors Pty Ltd reserves the right to charge you a reasonable administrative fee. For example, Caltex Petroleum Distributors Pty Ltd's reasonable administrative costs might include: |
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reasonable staff costs in locating and collating the information; |
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reasonable reproduction or photocopying costs; and |
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reasonable costs involved in having someone explain the information to you. |
| In some instances, Caltex Petroleum Distributors Pty Ltd may not release the personal information. For example, if the information reveals a formula or the fine details of a commercially sensitive decision-making process, then, in these instances, Caltex Petroleum Distributors Pty Ltd may decide to give you an explanation of the commercially-sensitive decision rather than direct access to the information. |
Alteration of records containing personal information
Caltex Petroleum Distributors Pty Ltd will take reasonable steps to correct personal information that is inaccurate. If Caltex Petroleum Distributors Pty Ltd believes it is inappropriate to delete or alter the original information, it will discuss with you alternative ways of correcting the information that satisfies the needs of both parties. |
Accountability and complaints handling
If you wish to make a complaint to Caltex Petroleum Distributors Pty Ltd about a possible breach of privacy, the complaint must be in writing and clearly set out the nature of the complaint. The complaint should be addressed to The Privacy Compliance Officer (see contact details below). Individuals inquiring about their rights and remedies for breaches of privacy can access detailed information at the Australian Privacy Commissioner's website. |
How changes to this policy will be notified
Caltex Petroleum Distributors Pty Ltd may amend the Caltex Petroleum Distributors Pty Ltd Privacy Policy from time to time. Amendments to the Caltex Petroleum Distributors Pty Ltd Privacy Policy may be necessitated by a variety of factors, including, but not limited to, operational and procedural changes and/or the changing legal environment in which Caltex Petroleum Distributors Pty Ltd operates.
When changes are effected, the Caltex Petroleum Distributors Pty Ltd Privacy Policy will be updated with the amendments highlighted. The change will be effective on and from the date the amended Caltex Petroleum Distributors Pty Ltd Privacy Policy is posted on the intranet (for employees) and internet (for external users) websites respectively |
How to contact us
If you have any questions about the Caltex Petroleum Distributors Pty Ltd Privacy Policy, our privacy practices or your personal information dealings with Caltex Petroleum Distributors Pty Ltd, you can write to:
The Privacy Compliance Officer
Caltex Petroleum Distributors Pty Ltd
Level 12 MLC Centre
19-29 Martin Place
SYDNEY NSW 2000 | |
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